Users are able to get in touch with the support team to talk to someone from the customer support executive to get instant solutions as far as Optimum services are concerned. You can Talk to a real person at Optimum using multiple ways available on the official support website.
Contact Optimum Customer Service by Phone
Users are able to communicate with someone from the customer support department using the Optimum customer support toll-free number to get proper solutions. One can connect with an agent online by calling on the toll-free number 1-888-276-5255, 855-267-8468. One needs to wait for almost 7 to 10 minutes before the call connects to talk to an agent at Optimum. Here is a step-by-step guide in order to connect with an expert at Optimum:
Optimum Phone Numbers
Callus to Sign up:
NY, NJ, CT, PA, Hendersonville, NC, and West Jefferson, NC: 1.866.347.4784
All other areas: 1.877.694.9474
Callus for Support:
Nassau - Suffolk Counties, NY: 631.393.0637
The Bronx - Brooklyn - Westchester, NY: 718.860.3514
New Jersey - Pennsylvania: 973.230.6048
Connecticut: 203.870.2583
Hendersonville - West Jefferson, NC: 877.491.0050
All other areas: 877.694.9474
- First and foremost, people need to visit the official Optimum support page.
- Next, people need to select the contact us option on the page and must dial the toll-free number available on the page.
- Next, people must select an apt option on the page via the IVR options delivered on the call.
- Select option 1 from the primary menu on the call and you will hear the below-mentioned option on the call further.
- Select 1 for billing and payment options.
- Select 2 to schedule, confirm, or cancel your appointment.
- Select 3 for cable TV, internet, or phone services.
- Select 5 to disconnect your services.
- You will connect with someone from the customer support team after a short while. Talk to a representative to get help.
- Once you are connected with a professional, get instant assistance for your Optimum services.
The Customer Service Hours of Optimum are as Follows
- Monday to Friday: 8:00 am to 7:00 pm.
Optimum Social Media Services for Help
People can communicate with the support executives at Optimum using the customer support social media channels and pages apart from calling on the Optimum phone number. People are able to connect with someone from the customer support department using the following social media options that are as follows:
- Optimum Facebook Page.
- Optimum Twitter page.
- Optimum YouTube.
Tag @Optimum services on your social media post and you are able to get instant solutions as far as your Optimum service-related complications are concerned. People can get quick support for their services. A professional from the support team will connect back to offer solutions that will eliminate Optimum services-related issues and problems.
Live Chat Option
Consumers can use Optimum Live Chat to connect with someone from the support department. People can communicate with a live executive from the support department. A live person is available round the clock to address all your queries and issues.
You can initiate a live chat with someone from the customer support department by selecting the live chat option on the support page. A representative or a live person will connect instantly to offer solutions to users.
Customer Support Email Option
Customers can compose an email and must include all their issues to get a prompt reply from the customer support executives. The maximum time taken to get a reply from the concerned professional at Optimum is 48 hours.