About Air New Zealand Reservations, Baggage, Cancellation

Air New Zealand is basically the flag carrier airline service of New Zealand that is headquartered in Auckland. The airline carries passengers to different parts of the world with 65 aircraft in its fleet. These aircraft offer the services to 51 destinations of the world. If you have not yet got the chance to experience the service of this airline then you are missing the great travel experience.

And those who want to experience the high-class service of Air New Zealand may refer to the information below.   

Grab The Desirable Seat With Air New Zealand

  1. Land on the web browser and go to the booking API of the website.
  2. Tap on “Plan My Travel” option from the booking link displayed in front of you.
  3. Select any one option from a one-way, round trip or multiple cities based on the type of your journey.
  4. Start to enter all the travel related details like travel date, arrival city, departure destination, the number of passengers, promo code if applicable etc and tap “Next”.
  5. The list of flight is displayed in front of you. Select the flight that is suitable from the list and then select the cabin and desired seat and tap “Next”.
  6. Now enter the personal details like name, contact details, address etc and tap “Next”.
  7. Complete the process by selecting the mode of payment and entering the payment details.
  8. The confirmation of Air New Zealand reservations will be mailed to you on the email that was entered at the time of booking.

Therefore, with easy steps above, the passenger may book his Air New Zealand flight anytime and anywhere. And after booking the flight, you are must have started your preparation. But the preparation is incomplete if you do not know how and what to carry. But you do not have to worry as to get the idea, the user may read the airlines baggage policy further.

Find Out How Much Can You Carry With Air New Zealand

Preparing the baggage according to allowed factors makes your journey hassle-free. And you yourself are responsible to make your journey comfortable which can be done by following the below baggage policy.

Air New Zealand Carry-on Baggage Policy

  1. According to Air New Zealand baggage policy, the passengers are allowed to take one carry-on bag and one personal item along with them on board.
  2. The maximum dimensions of carry-on luggage are 118 cms and are such that the bag should fit either in the overhead bin above or in the pocket in the front seat.
  3. The maximum weight that can be carried should not exceed more than 7 kg.

Air New Zealand Checked-in Baggage Policy

  1. The passengers who are travelling in business class are allowed to take 2 pieces of checked-in baggage along.
  2. And the economy class passengers are restricted to one piece of bag.
  3. The maximum weight of the bag should not exceed more than 23 kg.

Thus, with the help of the above baggage information, the user will able to travel conveniently without any issue at the airport. Further, the passengers are also advised to check the conditions of cancellations while booking the ticket. And here you will even get the information on Air New Zealand cancellation policy also.

Terms and Conditions of Air New Zealand Cancellation Policy

Before confirming your ticket, the passengers must read below points on Air New Zealand ticket cancellation.

  1. To start with, if a passenger is cancelling the ticket within 24 hours of booking the flight or departure of flight then he will be applicable for a full refund.
  2. And the passengers who are cancelling the ticket after 24 hours or departure of flight then he will be asked to pay cancellation fees. And the passengers will only be refunded with government taxes.
  3. The passengers may proceed to cancel the ticket or check for the refund in “Manage Travel” option of Air New Zealand airlines.
  4. The amount of cancellation or the cancellation fees depends upon various factors like the type of journey, a seat that one is travelling and etc.

Thus, in order to cancel the flight, the passengers may go through the above terms and conditions.

Seeking For Help? Air New Zealand Phone Number Is At Your Rescue

The passengers who want any further information may get in touch with the helpline number of airlines. This number is 24/7 active so that the passenger gets the resolution of the issue in a short span of time.

Air New Zealand, Sales, Reservations & Enquiries:

USA Passenger Air New Zealand Reservations & Enquiries

Toll Free (from within USA): 1-800-262-1234
Calling from overseas

Online Air New Zealand Reservations & Booking Help

Step by Step Guides
Questions and Answers
Toll Free (from within USA): 1-800-262-1234


Send us feedback
Complete our Customer Experience Survey
See Customer Relations below for other contact options

Air New Zealand Baggage Services

Toll Free (from within USA): 1-866-767-2247 press 8

Airpoints™ Enquiries

Questions and Answers
Toll Free (from within USA): 1-800-262-1234

Los Angeles Area Passenger Reservations and Support

Phone: 310-615-1111

Travel Agents only

Toll Free (from within USA): 1-800-262-2468

TTY Relay Callers

See our instructions for further detail on this service

Assistance for customers with disabilities

Online Booking help for customers with disabilities who need assistance with an online booking
Toll Free (from within USA): 1-800-262-1234
Request disability assistance 
Email feedback to flightcomment@airnz.co.nz
Accessibility Statement

Select Another Contact Area

Customer Relations
Airline Training

Customer Relations

Send us feedback
Tel: +64 (0)9 366 2929
Fax: +64 (0)9 256 3531
Hours: 9:00am - 5:00pm (NZ time), Monday to Friday

Postal Address:

Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand


Questions and Answers
Air New Zealand Contact Centre
Private Bag 93537
North Shore City 0740
New Zealand
Toll Free (from within USA): 1-800-262-1234

Air New Zealand Cargo

Los Angeles

6041 W. Imperial Hwy
Los Angeles, CA 90045
Phone Customer Service (310) 646-9891

San Francisco

944 North Field Road
San Francisco, CA 94128
Phone: (650) 821-0090
Import: (650) 821-0052

New York

Air New Zealand Cargo
Building 77, JFK International Airport
Jamaica, New York 11430
Phone: (718) 244-1333 or (0800) 400-0153
Fax: (718) 244-1334


Air New Zealand Cargo Sales & Customer Service
11409 Irving Park Road
Franklin Park
IL 60131
Phone: (773) 686-9837 or (800) 424-1066
Fax: (773) 686-9865


Air New Zealand Cargo Sales & Customer Services
4500 ASR Rd
Cargo Bidg. B, Suite 217
PO Box 20669
Atlanta, GA 30320
Phone: (404) 305-0506 
Fax: (404) 305-0906


Transpacific Associates
Phone: (808) 833-5151
Fax: (808) 833-4899

Texas and Louisiana

ATC Aviation
Phone: 800-421-5913
Phone: (281) 869-8021

Northern California, Colorado, Utah, Oregon and Washington

Phone (650) 821-0090
Fax 1-650-589-4566

Florida and Puerto Rico

Phone (305) 421-8970
Fax (305) 397-1500
E-mail sales@skycargomarketing.com

Engineering and Maintenance

Please contact us for any Aircraft/Component Maintenance Services.

Airline Training

Email: airlinetraining@airnz.co.nz


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