Meet iTunes error 0xE8000015 when connect your iPhone to iTunes on computer? Read this blog to get reliable solutions to fix itunes could not connect to this iphone. an unknown error occurred 0xe8000015 with no hassle.
Recently there are many users reporting that they have met an unknown error code 0xE8000015 when they want to connect their iPhone to iTunes. You may have encountered the same situation like above iPhone user that when you try to connect your iPhone to iTunes on computer, an iTunes error 0xE8000015 keeps showing up.
Don’t worry about that too much, we do have some reliable solution for unknown error 0xE8000015 in Itunes.
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How to Fix: iTunes Unknown Error Code 0xE8000015 in iPhone or iPad
Here we share simple yet reliable solutions to help fix the iTunes error 0xE8000015 with ease.
Method 1. Restart iPhone
- iPhone 8 or earlier iDevices: Press and hold the Side (or Top) button until the slider appears > Drag the slider to turn off your iPhone > Wait for a few seconds, press and hold the Side (or Top) button again until you see the Apple logo.
- iPhone X: Press and hold the Side button and either volume button until the slider appears > Drag the slider to turn your iPhone X off > Wait for a few seconds, press and hold the Side button again until you see the Apple logo.
Method 2. Check Connection
- Many users reported that this error could be caused by the network connection problems. So, make sure that your iPhone is connected to network correctly.
- Check cellular data connection: Go to Settings on iPhone > Cellular >Turn off and then on cellular data.
- Check Wi-Fi network connection: Go to Settings on iPhone > WLAN > Check your iPhone is connected to a right Wi-Fi and you are within the range of the Wi-Fi network.
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Method 3. Check Your iPhone have Enough Available Space
If there is not enough available space on your iPhone, you may not be able to connect iPhone to iTunes. In this way, you need to free up more space on your iPhone by deleting some unimportant items. Or you can choose to backup the files prior, and then delete them from iPhone.
- To check iPhone space: Go to Settings > General > iPhone Storage.
Method 4. Disable Restriction on iPhone
- If you have set a restriction on iPhone, then your iPhone is inaccessible to iTunes.
- To disable restriction on iPhone: Go to Setting > General > Restrictions > Disable Restrictions and enter in your passcode.
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Method 5. Reset the Lockdown Folder
The last solution works well for lots of iPhone users on fixing iTunes error 0xE8000015, as iTunes will recreate the directory again when you start the Lockdown folder after deleted the files in it.
For Any Issue Contact iTunes Customer Service Team
On Windows: You can simply delete the Lockdown folder. iTunes will recreate the directory again when you start the application. Follow the steps to delete Lockdown folder on Windows.
- On Windows 8, click the magnifying glass (search). On Windows 7, click on Start. On Windows XP, click on Start and then click Run.
- Type %ProgramData%, and press return button.
- Open the Apple folder by double clicking on it.
- Delete the Lockdown folder (you need to be signed in as the administrator).
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On a Mac: You must delete the files out of the folder, but leave the folder itself.
- From the Finder, click on Go > Go to Folder.
- Type /var/db/ lockdown and press the return button.
- Click on View as Icons to see the files.
- Select all of them and delete them. Don't delete the lockdown folder itself. You are only required to delete the files within the lockdown folder.
Hope you may have succeeded in fixing iTunes error 0xE8000015. If you will meet other error when using iTunes or iPhone